All products are well
packed. However, in the case of damaged merchandise Alpha Supply Co. will
assist you in filing a claim with the carrier. Please remember that no carrier
will consider any claim without being able to see the original shipping
container. In the rare case that there is concealed damage Alpha Supply
Co., at its’ sole discretion, will determine the appropriate remedy.
- If an order is never received contact us. We will request a tracer on
the order (this can take 48 hours). If the order cannot be found by the
carrier within a reasonable time, Alpha may elect to send you a replacement
order while the carrier continues tracing efforts. If customer accepts delivery
of a replaced order, customer must return the order within 5 days to avoid
being charged for both orders.
- Orders submitted by 3:00 pm CST ship the same day unless- an item is out
of stock, is a drop ship item or any other problem out of our control. Orders
shipping by US Post Office must be received by 11:59 am CST to possibly
go out the same day, otherwise it will be sent the following week day (m-f).
Free shipping - Includes
ground service to the 48 contiguous US states- Free truck freight does not
include extra services for items shipping by truck such as lift-gate service,
residential delivery, in house delivery, call before delivery, crating charges,
over-size shipments, etc…